:root{--font-sans:"Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-heading:"Plus Jakarta Sans", var(--font-sans);--bg-app:#080c14;--bg-sidebar:#0b111e;--bg-column:#0e1526;--bg-card:#131d31;--bg-card-hover:#192742;--bg-input:#090f1a;--bg-bubble-incoming:#162238;--bg-bubble-outgoing:#4f46e5;--bg-bubble-internal:#f59e0b1f;--border-subtle:#1c2840;--border-focus:#6366f1;--border-internal:#f59e0b;--text-main:#f8fafc;--text-secondary:#94a3b8;--text-muted:#64748b;--text-on-primary:#fff;--text-internal:#fcd34d;--primary:#6366f1;--primary-light:#818cf8;--primary-glow:#6366f159;--whatsapp:#10b981;--whatsapp-glow:#10b98159;--warning:#f59e0b;--danger:#ef4444;--success:#10b981;--info:#0ea5e9;--radius-sm:6px;--radius-md:10px;--radius-lg:14px;--radius-xl:18px;--radius-full:9999px;--shadow-sm:0 1px 2px 0 #0000004d;--shadow-md:0 4px 6px -1px #0006, 0 2px 4px -2px #0000004d;--shadow-lg:0 10px 25px -5px #0009;--transition-fast:.15s ease;--transition-normal:.25s ease}[data-theme=light]{--bg-app:#f8fafc;--bg-sidebar:#0f172a;--bg-column:#fff;--bg-card:#f1f5f9;--bg-card-hover:#e2e8f0;--bg-input:#fff;--bg-bubble-incoming:#f1f5f9;--bg-bubble-outgoing:#4f46e5;--bg-bubble-internal:#fffbeb;--border-subtle:#e2e8f0;--border-focus:#6366f1;--border-internal:#f59e0b;--text-main:#0f172a;--text-secondary:#475569;--text-muted:#94a3b8;--text-on-primary:#fff;--text-internal:#b45309}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-sans);background-color:var(--bg-app);color:var(--text-main);-webkit-font-smoothing:antialiased;height:100vh;overflow:hidden}::-webkit-scrollbar{width:5px;height:5px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--border-subtle);border-radius:var(--radius-full)}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}.app-container{background-color:var(--bg-app);width:100vw;height:100vh;display:flex;overflow:hidden}.sidebar{background-color:var(--bg-sidebar);border-right:1px solid var(--border-subtle);z-index:20;flex-direction:column;flex-shrink:0;align-items:center;width:68px;padding:16px 0;display:flex}.sidebar-logo{border-radius:var(--radius-md);color:#fff;width:42px;height:42px;box-shadow:0 0 16px var(--primary-glow);cursor:pointer;transition:transform var(--transition-fast);background:linear-gradient(135deg,#6366f1,#4f46e5);justify-content:center;align-items:center;margin-bottom:20px;display:flex}.sidebar-logo:hover{transform:scale(1.05)}.sidebar-nav{flex-direction:column;flex:1;align-items:center;gap:10px;width:100%;display:flex}.sidebar-btn{border-radius:var(--radius-md);width:44px;height:44px;color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast);background:0 0;border:none;justify-content:center;align-items:center;display:flex;position:relative}.sidebar-btn:hover{color:var(--text-main);background:#ffffff14}.sidebar-btn.active{background:var(--primary);color:#fff;box-shadow:0 0 12px var(--primary-glow)}.sidebar-badge{background:var(--danger);color:#fff;border-radius:var(--radius-full);justify-content:center;align-items:center;min-width:16px;height:16px;padding:0 4px;font-size:10px;font-weight:700;animation:2s infinite pulseBadge;display:flex;position:absolute;top:4px;right:4px;box-shadow:0 0 8px #ef444499}@keyframes pulseBadge{0%{transform:scale(1)}50%{transform:scale(1.1)}to{transform:scale(1)}}.sidebar-user{flex-direction:column;align-items:center;gap:12px;margin-top:auto;display:flex}.user-avatar-wrap{cursor:pointer;position:relative}.user-avatar{border-radius:var(--radius-full);object-fit:cover;border:2px solid var(--border-subtle);width:38px;height:38px}.status-dot{border-radius:var(--radius-full);background:var(--whatsapp);border:2px solid var(--bg-sidebar);width:11px;height:11px;position:absolute;bottom:0;right:0}.tickets-column{background-color:var(--bg-column);border-right:1px solid var(--border-subtle);z-index:10;flex-direction:column;flex-shrink:0;width:385px;display:flex;overflow:hidden;box-shadow:2px 0 16px #0000002e}.tickets-header-compact{border-bottom:1px solid var(--border-subtle);background:var(--bg-column);flex-direction:column;gap:10px;padding:12px 14px;display:flex}.header-top-row{justify-content:space-between;align-items:center;gap:8px;display:flex}.header-title-box{flex-shrink:1;align-items:center;gap:7px;min-width:0;display:flex}.header-icon{color:var(--primary-light);flex-shrink:0}.header-title-text{font-family:var(--font-heading);color:var(--text-main);letter-spacing:-.2px;white-space:nowrap;font-size:13.5px;font-weight:700}.live-dot-pulse{background-color:var(--whatsapp);width:7px;height:7px;box-shadow:0 0 6px var(--whatsapp);border-radius:50%;flex-shrink:0;animation:1.5s infinite pulseBadge}.header-actions-right{flex-shrink:0;align-items:center;gap:6px;display:flex}.btn-new-ticket{border-radius:var(--radius-sm);background:var(--primary-color);color:#fff;cursor:pointer;white-space:nowrap;transition:all var(--transition-fast);border:none;flex-shrink:0;align-items:center;gap:5px;padding:5px 8px;font-size:11px;font-weight:700;display:inline-flex;box-shadow:0 1px 4px #2563eb4d}.btn-new-ticket:hover{filter:brightness(1.12);transform:translateY(-1px)}.tool-icon-btn{border-radius:var(--radius-sm);width:26px;height:26px;color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast);background:0 0;border:1px solid #0000;justify-content:center;align-items:center;display:flex}.tool-icon-btn:hover{color:var(--text-main);background:#ffffff0f}.tool-icon-btn.rotating svg{animation:.8s linear infinite spin}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.queue-alert-strip{border-radius:var(--radius-md);background:linear-gradient(135deg,#ef444426 0%,#f59e0b1f 100%);border:1px solid #ef44444d;justify-content:space-between;align-items:center;gap:8px;padding:8px 10px;display:flex}.queue-alert-info{align-items:center;gap:8px;display:flex}.queue-badge-count{border-radius:var(--radius-full);background:var(--danger);color:#fff;justify-content:center;align-items:center;width:24px;height:24px;font-size:12px;font-weight:800;display:flex;box-shadow:0 0 8px #ef444480}.queue-alert-text{flex-direction:column;gap:1px;display:flex}.queue-alert-text strong{color:#fff;font-size:11.5px;font-weight:700}.queue-wait-text{color:var(--text-secondary);align-items:center;gap:3px;font-size:10px;display:flex}.btn-take-next-compact{color:#fff;border-radius:var(--radius-sm);cursor:pointer;box-shadow:0 0 10px var(--whatsapp-glow);transition:all var(--transition-fast);white-space:nowrap;background:linear-gradient(135deg,#10b981 0%,#059669 100%);border:none;align-items:center;gap:4px;padding:5px 9px;font-size:11px;font-weight:700;display:flex}.btn-take-next-compact:hover{transform:scale(1.03)}.queue-empty-strip{color:var(--text-muted);border-radius:var(--radius-sm);background:#ffffff05;align-items:center;gap:6px;padding:4px 6px;font-size:11px;display:flex}.queue-sub-stat{color:var(--text-secondary);margin-left:2px}.queue-segmented-tabs{background:var(--bg-input);border-radius:var(--radius-md);border:1px solid var(--border-subtle);box-sizing:border-box;grid-template-columns:repeat(4,1fr);gap:3px;width:100%;padding:3px;display:grid}.queue-tab-btn{width:100%;min-width:0;color:var(--text-secondary);border-radius:var(--radius-sm);cursor:pointer;white-space:nowrap;transition:all var(--transition-fast);box-sizing:border-box;background:0 0;border:none;justify-content:center;align-items:center;gap:3px;padding:6px 2px;font-size:11px;font-weight:600;display:flex}.queue-tab-btn span.tab-title{white-space:nowrap;text-overflow:ellipsis;font-size:11px;line-height:1;overflow:hidden}.queue-tab-btn:hover{color:var(--text-main);background:#ffffff0a}.queue-tab-btn.active{background:var(--bg-card);color:var(--text-main);box-shadow:var(--shadow-sm);font-weight:700}.queue-tab-btn.active.active-bot{color:#c4b5fd;background:linear-gradient(135deg,#8b5cf62e,#6366f124);border:1px solid #8b5cf659;box-shadow:0 0 8px #8b5cf633}.tab-badge{border-radius:var(--radius-full);min-width:15px;height:15px;color:var(--text-muted);background:#ffffff14;flex-shrink:0;justify-content:center;align-items:center;padding:0 4px;font-size:9px;font-weight:800;line-height:1;display:inline-flex}.tab-badge.alert{background:var(--danger);color:#fff}.tab-badge.bot{color:#c4b5fd;background:#8b5cf640;border:1px solid #8b5cf666}.queue-tab-btn.active .tab-badge{background:var(--primary);color:#fff}.queue-tab-btn.active.active-bot 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var(--bg-column);border-radius:50%;width:9px;height:9px;position:absolute;bottom:0;right:0}.ticket-info-content{flex-direction:column;flex:1;gap:3px;min-width:0;display:flex}.ticket-row-top{justify-content:space-between;align-items:center;gap:6px;display:flex}.ticket-client-name{color:var(--text-main);white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:700;overflow:hidden}.ticket-right-meta{flex-shrink:0;align-items:center;gap:4px;display:flex}.wait-pill-clean{color:var(--warning);border-radius:var(--radius-full);background:#f59e0b1f;align-items:center;gap:3px;padding:1px 6px;font-size:10px;font-weight:700;display:flex}.wait-pill-clean.wait-pill-bot{color:#c4b5fd;background:#8b5cf62e;border:1px solid #8b5cf659}.ticket-time-clean{color:var(--text-muted);font-size:10.5px}.ticket-row-bottom{align-items:center;gap:6px;min-width:0;display:flex}.dept-tag-clean{white-space:nowrap;border-radius:4px;flex-shrink:0;padding:1px 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var(--border-subtle);color:var(--text-secondary);border-radius:var(--radius-sm);cursor:pointer;transition:all var(--transition-fast);background:0 0;justify-content:center;align-items:center;padding:6px;display:flex}.chat-back-btn:hover{color:var(--text-main);background:#ffffff14}.chat-avatar-container{flex-shrink:0;width:42px;height:42px;position:relative}.chat-header-avatar{border-radius:var(--radius-full);object-fit:cover;border:2px solid var(--border-subtle);width:42px;height:42px}.chat-header-avatar-initials{border-radius:var(--radius-full);width:42px;height:42px;color:var(--primary-light);letter-spacing:.5px;background:linear-gradient(135deg,#6366f140,#10b98140);border:1.5px solid #6366f159;justify-content:center;align-items:center;font-size:13.5px;font-weight:700;display:flex}.chat-avatar-online-dot{border-radius:var(--radius-full);border:2px solid var(--bg-column);background:#22c55e;width:11px;height:11px;position:absolute;bottom:0;right:0;box-shadow:0 0 6px 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